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Support

SQE1 Prep

Last updated: 18 September 2026

Need help with SQE Master? We’re here to assist.

Contact Us

The quickest way to reach us is by email:

support@vishwenlabs.com

We typically respond within 48 hours

What We Can Help With

  • Subscription issues — problems with payment, free trials, or premium access
  • Technical issues — app crashes, bugs, or display problems
  • Content feedback — corrections, suggestions, or questions about study materials
  • Feature requests — ideas for new features or improvements
  • General questions — anything else related to SQE Master

Tips for a Faster Response

To help us resolve your issue quickly, please include:

  • Your device model and iOS or Android version
  • A clear description of the issue and steps to reproduce it
  • Screenshots, if applicable

Frequently Asked Questions

How do I cancel my subscription?

iPhone / iPad: subscriptions are managed by Apple. Go to Settings → your name → Subscriptions, or visit apple.com/account/subscriptions.

Android: subscriptions are managed by Google Play. Open the Play Store app → your profile picture → Payments & subscriptions → Subscriptions, or visit play.google.com/store/account/subscriptions. The Manage Subscription button on the app’s Profile tab opens the same page.

How do I request a refund?

iPhone / iPad: refunds are handled by Apple. Visit reportaproblem.apple.com to request a refund for any purchase.

Android: within 48 hours of a purchase you can request a refund directly from Google at support.google.com/googleplay/answer/2479637. After 48 hours, email us with your Google Play order number (it starts with GPA.) and we will sort it out.

Does the app work offline?

Yes. SQE Master works 100% offline. All study content is included in the app download.

Will I lose my progress if I delete the app?

Yes. All study data is stored locally on your device. Uninstalling the app will remove your progress, bookmarks, and quiz history.

I subscribed but still see locked content.

Try closing and reopening the app. If the issue persists, go to the subscription screen and tap “Restore Purchases”. On Android, make sure the phone is signed in to the same Google account you bought with. If it still doesn’t work, email us.

Managing Your Subscription

All subscription management (including cancellation) is handled through the store you bought from:

Data Deletion Requests

SQE Master has no accounts. Your study data (progress, answers, bookmarks, streaks and the name you typed at onboarding) is stored only on your device and is deleted when you uninstall the app.

The only data that leaves your device is the anonymous analytics and ad-attribution signals described in our Privacy Policy (Firebase on iOS; the Meta SDK on iOS and Android) and the anonymous subscription record held by RevenueCat. To have these deleted:

  1. Email support@vishwenlabs.com with the subject “Data deletion request”.
  2. Include your platform (iOS or Android) and, if you have it, your advertising ID (Android: Settings → Google → Ads, where you can also reset or delete the ID yourself).
  3. We forward the request to the providers involved and confirm by email within 30 days.

Purchase records are kept by Apple or Google under their own policies and cannot be deleted by us.

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