Skip to content

Support

Canadian Citizenship

We're here to help you succeed in your Canadian Citizenship Test preparation

Disclaimer: This is an independent educational app and is not affiliated with, endorsed by, or connected to Immigration, Refugees and Citizenship Canada (IRCC) or any government body. All content is based on publicly available information from the official "Discover Canada" resource book.

Get in Touch

Have a question, feedback, or need help? We'd love to hear from you.

support@vishwenlabs.com
Typical response within 48 hours

Frequently Asked Questions

How do I restore my Premium subscription?

Go to the Paywall screen and tap "Restore Purchases" at the bottom. This will restore your subscription if you previously purchased on the same Apple ID. Make sure you're signed in with the correct Apple ID.

How do I cancel my subscription?

Subscriptions are managed through the Apple App Store. Go to Settings > [Your Name] > Subscriptions on your iPhone, find "Canadian Citizenship Test" and tap "Cancel Subscription". You'll continue to have access until the end of your billing period.

Is the content up to date with the official test?

We regularly update our questions and content to align with the official "Discover Canada" resource book and Immigration, Refugees and Citizenship Canada (IRCC) guidelines. However, we recommend also reviewing the official materials as the test may include new questions.

What are the passing requirements?

To pass the Canadian citizenship test, you must score at least 75% (15 out of 20 questions correct). The test consists of 20 questions and you have 30 minutes to complete it.

Can I use the app offline?

Yes! All study content and practice tests work offline once downloaded. Your progress is saved locally on your device.

How many tests can I take per day?

Free users can take 1 mock test per day. Premium users have unlimited access to all tests and features.

What's included in Premium?

Premium includes unlimited mock tests, full access to all learning chapters (500+ questions), detailed analytics to track your progress, and the custom test builder feature.

My progress isn't syncing. What should I do?

Your progress is stored locally on your device. If you reinstall the app or switch devices, you may need to set up your progress again. We're working on cloud sync features for a future update.

I found an error in a question. How do I report it?

We appreciate your help in improving our content! Please email us at support@vishwenlabs.com with the question details, and we'll review and correct it promptly.

Is this app affiliated with the Canadian government?

No, this is an independent educational app. We are not affiliated with Immigration, Refugees and Citizenship Canada (IRCC) or any government body. Our content is based on publicly available information from the official "Discover Canada" resource book.

Still Need Help?

If you couldn't find the answer you were looking for, please don't hesitate to reach out. Include as much detail as possible about your issue, including:

  • Your device model and iOS version
  • App version (found in Settings)
  • Screenshots if applicable
  • Steps to reproduce the issue

Legal