Support

Our app uses advanced OCR (Optical Character Recognition) technology powered by AI to identify Pokemon cards from photos. Simply point your camera at a card, and the app will automatically detect and identify it using the card's text, images, and layout.

Card recognition issues can occur due to:

• Poor lighting conditions
• Blurry or tilted photos
• Damaged or heavily played cards
• Non-English cards (currently we support English cards primarily)
• Very rare or custom cards not in our database

Tips: Ensure good lighting, hold the camera steady, and try different angles.

Premium subscription includes:

• Unlimited card scanning (free version limited to 10 per day)
• Advanced collection analytics and statistics
• Price tracking and market alerts
• Cloud sync across all your devices
• Bulk import/export features
• Priority customer support
• Ad-free experience

Subscriptions are managed through your device's app store:

iOS: Settings → Your Name → Subscriptions → Pokemon Card Scanner → Cancel

Android: Play Store → Menu → Subscriptions → Pokemon Card Scanner → Cancel

Cancellation takes effect at the end of your current billing period.

Yes! Your collection data is:

• Stored locally on your device by default
• Encrypted during cloud sync (premium feature)
• Never shared with third parties
• Backed up securely on our servers (if cloud sync enabled)
• Exportable at any time in standard formats

Yes! Premium users can import collections from:

• CSV files with card names and quantities
• Other popular collection apps (contact support for specific formats)
• Manual entry with search and autocomplete
• Bulk photo scanning mode