Support

If the app isn't detecting your jumps accurately, try these steps:

• Lighting: Ensure you're in a well-lit area. The AI needs good lighting to detect your body.
• Full Body Visibility: Make sure your entire body is visible in the camera frame, from head to feet.
• Camera Position: Position your phone at hip height or slightly lower, about 6-10 feet away.
• Stable Surface: Place your phone on a stable surface or use a tripod.
• Calibration: Try recalibrating in Settings > Workout Settings > Recalibrate Detection.

Calibration helps the app adapt to your unique jumping style:

• Go to Settings > Workout Settings
• Tap Recalibrate Detection
• Follow the on-screen instructions to perform a few sample jumps
• The app will adjust sensitivity for your height and jumping pattern

You can recalibrate anytime if you change your workout space or shoes.

If you previously purchased Pro and it's not showing up:

• Open Jump Rope Counter
• Go to Profile > Subscription
• Tap Restore Purchases
• Make sure you're signed in with the same Apple ID used for the original purchase

If restore doesn't work, please contact us with your purchase receipt.

Subscriptions are managed through the App Store:

• Open Settings on your iPhone
• Tap your name at the top
• Tap Subscriptions
• Find Jump Rope Counter and tap it
• Tap Cancel Subscription

You'll retain access to Pro features until the end of your billing period.

To enable Apple Health sync:

• Open iPhone Settings > Health > Data Access & Devices
• Find Jump Rope Counter
• Enable permissions for Active Energy

If already enabled, try toggling off and on again. Also ensure Health integration is enabled in the app under Settings > Health Integration.

Our calorie calculations are estimates based on:

• Number of jumps completed
• Workout duration and intensity
• Average metabolic equivalents (METs) for jump rope exercise

For more accurate tracking, we recommend using a heart rate monitor paired with Apple Health. Individual factors like weight, fitness level, and jump intensity affect actual calories burned.

Yes! Jump Rope Counter works completely offline:

• All jump detection happens on your device
• Workouts are saved locally
• Statistics and achievements work offline

Internet is only needed for subscription verification and app updates.

The camera is essential for our AI-powered jump detection:

• The camera captures your movements in real-time
• AI analyzes your body position to detect jumps
• All processing happens on-device - no video is ever uploaded

Your privacy is protected: We never record, store, or transmit any camera footage.